Errors and Technical Issues
Problems with the pairing code when adding Livesignage to your display?
Are you trying to set up a new display on Livesignage but experiencing one of these issues? The pairing code doesn’t appear After showing the code, the display gets stuck on the Livesignage logo The display doesn’t get added to Livesignage These ...
Why isn't Livesignage updating on a display?
If you're wondering why the Livesignage app isn’t updating, here are some helpful steps to check and resolve the issue. 1. Check if the app is up to date You can verify whether the Livesignage app is up to date directly from the backoffice, on the ...
What do I do if i get the “Unable to download the app” message on first display startup?
It may happen that, upon first startup of the display—once the initial loading is complete—the message “Unable to download the app” appears. What to do In most cases, simply clicking “OK” (using the remote control or touch, if the display is ...
What to do if the content is not updating on the display?
If you’ve just updated scheduled content on a display and don’t see any changes, don’t worry: in many cases this behavior is expected and easily fixable. Content doesn’t update immediately: here’s why When you add a new slide to an already scheduled ...
What to do if the display does not turn on or does not respond to commands?
In some situations, the display may not turn on or respond to commands—neither remotely via Livesignage nor locally using the remote control. Even though the issue is not caused by Livesignage, it's useful to know how to perform a basic recovery. 1. ...
Common issues: what to do if the display time is incorrect?
One of the most frequent display errors is an incorrect time setting. It may seem like a minor detail, but it's often the hidden cause of many different problems. Why is time important? Livesignage relies heavily on the internal time of the display. ...
The display shows as “Unreachable”: what do I do?
What does "Unreacheable" mean? When the display status in Livesignage is shown as "Unreachable" in red, it means the software can't communicate with the display. In other words, Livesignage no longer has control over the device. What Does the User ...
Popular Articles
Display Samsung Tizen 4.0
When you turn on the display for the first time, the guided setup will start to help you configure the main settings. Simply follow each step as described in the guide. Language Choose your language and press Next > on your remote control. Settings ...
Display LG webOS 4.0, 4.1, 6.0 e 6.1
Video Resolution Configuration Select the last option, "FHD", and press OK on the remote control to proceed to "Next" Select the first option, "Quick Start / Normal Configuration," and press OK on "Start". Date, time and language Set the language and ...
Generic Android
There are two ways to install the Livesignage app on Android devices: 1. Direct install and ADB for Kiosk Mode Download the APK Download the APK file from: ? https://myls.io/android/ls.apk This version includes: Native kiosk mode Auto-update ...
Display Samsung Tizen 7.0
When you turn on the display for the first time, the guided setup will begin to help you configure the main settings. Follow each step as described in the guide. Language Select the language "English" and press Next > on your remote control. Setup ...
Display Philips PPDS
When you turn on the display for the first time, the guided setup for configuring the main settings will begin. Disable Automatic Sleep Mode Enter the Administrator Menu and select. “Settings” -> “Display”, then set “Sleep Mode” to OFF and ...