The display shows as “Unreachable”: what do I do?

The display shows as “Unreachable”: what do I do?

What does "Unreacheable" mean?

When the display status in Livesignage is shown as "Unreachable" in red, it means the software can't communicate with the display. In other words, Livesignage no longer has control over the device.

What Does the User See if the Display is Unreachable?

The display might appear to be off, or it could continue showing the last saved content. This means you might not immediately notice the problem until you try to update or change the programming.

What Can You Do if the Display is Unreachable?

When a display is unreachable, you can't intervene remotely; you'll need to physically interact with the display using its remote control.

1. Check the Network and Connectivity

Open the display's system menu with the remote control and access the network settings. The menu varies by brand. Here are some examples:

  • Samsung: Menu > System > Network

Verify the connection status: the display should indicate whether it's connected to the network or not.

If the display is NOT connected to the network:

  • Solution A: Check (or have someone check) the router to ensure it's functioning correctly.

  • Solution B: From the network menu, check if a fixed or dynamic IP (DHCP) has been assigned:

    • If the IP is dynamic, the problem might be related to the router.

    • If it's fixed, ensure the same IP hasn't been assigned to other devices.

If the display IS connected to the network:

  • Solution A: Restart the Livesignage app. Press the Home button on the remote and then re-select the app (the icon's position varies by model).

  • Solution B: Try turning the display off and on again using the red power button on the remote control.

2. Extreme Solution: Uninstall and Reinstall the App

If none of the above solutions worked, you can try uninstalling and reinstalling the Livesignage app. Instructions vary depending on the display brand:

  • Samsung: Menu > System > General > Empty Memory

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