One of the most frequent display errors is an incorrect time setting.
It may seem like a minor detail, but it's often the hidden cause of many different problems.
Why is time important?
Livesignage relies heavily on the internal time of the display.
If the time is incorrect (even by a few minutes), the software may behave abnormally, because the two systems are not properly synchronized.
Problems that may be caused by an incorrect time:
The display does not turn on or off at the scheduled time
Content is not shown at the expected time
The time template displays the wrong time
The clock widget is out of sync
The Meeting Room does not display the correct meetings
If you're experiencing even one of these issues, the first thing to check is the display’s time.
How to check (and fix) the display time
- Take the display remote control
- Press the Menu or Settings button
- Look for an item like “Date and Time,” “Clock,” or “System”
Where to find it on main models:
Samsung: Menu > System > Time > Clock and Date
We recommend setting the time manually and also checking the correct time zone.
⚠️ Watch out for time reset
if the display remains off for long periods (e.g., more than 1 month), the internal clock may reset automatically.
When turning it back on after a long time, always double check the time—even if everything seems to work fine.
Still have questions?
Checked the time but the issue persists? Return to the article related to your problem or contact us.