How do I update the firmware of my displays via Livesignage?

How do I update the firmware of my displays via Livesignage?

Livesignage allows you to manage firmware updates for some supported display types. The update methods available for each supported manufacturer are listed below.

Samsung – Firmware Update

How to Update a Samsung Display

  1. Download the Firmware
    Go to the official Samsung website and search for your display model.
    Example for model     QB24C: Download Firmware QB24C

  2. Extract the .bem File
    After downloading the archive, extract it. You will find a file with the     .bem extension.

  3. Upload the File to an Accessible Server
    The     .bem file must be uploaded to a server that is accessible by the display (either public or on a local network).

  4. Perform the Update via Livesignage

    • Access the display's detail page in Livesignage.

    • Go to “Advanced Settings”.

    • Click on “Update Firmware”.


  5. Fill in the Update Form with the Following Information:

    • URL of the .bem file: e.g. https://mysite.com/update.bem

    • Name of the .bem file: e.g. update.bem

    • Firmware version: e.g. S-KSU2EWWC_1110.8

    • File size in bytes: e.g. 1420913655

LG – Firmware Update

  1. Download the Firmware
     Go to the LG portal, enter your display model in the “Keyword” field, and download the corresponding firmware.
     Example: Download Firmware LG



  2. Extract the .epk File
     After unzipping the downloaded archive, you will find a file with the .epk extension.
  3. Upload the File to an Accessible Server
     As with Samsung, the .epk file must be available on a server accessible by the display (public or local network).
  4. Perform the Update via Livesignage
    1. Access the display's detail page in Livesignage.
    2. Go to “Advanced Settings”.
    3. Click on “Update Firmware”.



    4. In the modal that appears, enter the URL of the .epk file.

Devices not supported for firmware update

Currently, Livesignage does not support remote firmware upgrade for the following devices:
  1. Philips 
  2. ChromeOS 
  3. Android 
  4. BrightSign
  5. Samsung (solo SSSP4)
For these devices, any firmware updates must be done manually or via the manufacturer's official tools.

Note operative

  1. Always check the firmware compatibility with the exact model of your display.
  2. Make sure the firmware file is intact and the size in bytes matches the actual file.

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